New Venture Cycling Policies
Reservations are confirmed when payment is received. Payment is refundable if we are informed of your cancellation more than 24 hours in advance of your reservation. This allows us to open your space back up for other riders.
If reservations are cancelled within 24 hours of the starting time of the bike tour, payment will be refunded only if we are able to sell your space to another rider. No refund will be issued if we are unable to fill the space.
If you do not show up for your reserved tour, no refund will be issued. Others may have missed a chance to go because the space was reserved. Based on reservations, we schedule the time of our guides and drivers. We appreciate your understanding.
Weather conditions change rapidly in the mountains and safety is our highest priority. If the weather is inclement and not conducive to a safe and pleasant tour, New Venture Cycling will cancel the tour and riders can reschedule for another day or receive a full refund.