New Venture Cycling Policies
Weather conditions change rapidly in the mountains. If weather conditions are poor at the time of the tour, a decision will be made by the guides and the group to either go or not go. If the decision is to go on the tour, those who don't want to go will be offered an opportunity to get on another tour, but there will be no refunds. If the weather is inclement and the tour does not go out as planned, riders can reschedule for another day or receive a full refund.
Reservations are confirmed when payment is received. Payment is refundable, minus a 10% booking fee, if we are informed of your cancellation more than 24 hours in advance of your reservation. This allows us to open your space back up for other riders.
If reservations are cancelled within 24 hours of the starting time of the bike tour, payment will be refunded, minus a 10% booking fee, only if we are able to sell your space to another rider. No refund will be issued if we are unable to fill the space.
If you do not show up for your reserved tour, no refund will be issued. Others may have missed a chance to go because the space was reserved. Based on reservations, we schedule the time of our guides and drivers. We appreciate your understanding.